About My Support and Care, a registered NDIS provider in Melbourne

We are the
people who
turn up

A registered NDIS provider specialising in Supported Independent Living and Out-of-Home Care across Melbourne — built by support workers who were tired of watching people fall through the gaps.

Started on the floor, not in a boardroom

My Support and Care began with a handful of support workers who kept meeting the same participants — people whose plans looked fine on paper but whose lives were being organised around rosters, not routines. Staff changed weekly. Nobody knew their name.

So we built the opposite kind of provider: small matched teams, team leaders who are accountable, careful planning where it matters, and honest communication with families even when the news is hard. We specialise in the supports that are genuinely difficult — complex and high-intensity care, forensic pathways, hospital discharge, behaviours of concern — because that is where good practice makes the biggest difference to someone's day.

If a support plan does not survive a bad Tuesday, it is not a plan. It is paperwork.

— How we think about care

Today we support participants right across greater Melbourne with a trained, screened team. We are still deliberately close to the work — our founders still do shifts, still answer the phone, still sit in the review meetings. That is not a marketing line, it is how we keep quality honest.

What we are here to do

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Seven values,
one standard

Hover or tap a value to see what it actually means on shift — not on a poster.

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Our expertise

Conditions and needs we support every day

If your situation is not listed, call us anyway — complex is where we are most useful.

Let's find the right
support together

Tell us about your situation and our Melbourne team will walk you through the next steps — within one business day.