About us

We are the
people who
turn up

A registered NDIS provider specialising in Supported Independent Living and Out-of-Home Care across Melbourne — built by support workers who were tired of watching people fall through the gaps.

Meet the team → Make a referral
The My Support and Care team and participants gathered together at a group event
Participants and support workers painting and laughing together
Smiling team member at a group event
Our story

Started on the floor, not in a boardroom

My Support and Care began with a handful of support workers who kept meeting the same participants — people whose plans looked fine on paper but whose lives were being organised around rosters, not routines. Staff changed weekly. Nobody knew their name.

So we built the opposite kind of provider: small matched teams, team leaders who are accountable, careful planning where it matters, and honest communication with families even when the news is hard. We specialise in the supports that are genuinely difficult — complex and high-intensity care, forensic pathways, hospital discharge, behaviours of concern — because that is where good practice makes the biggest difference to someone's day.

If a support plan does not survive a bad Tuesday, it is not a plan. It is paperwork.

— How we think about care

Today we support participants right across greater Melbourne with a trained, screened team. We are still deliberately close to the work — our founders still do shifts, still answer the phone, still sit in the review meetings. That is not a marketing line, it is how we keep quality honest.

Participants and support workers painting together at a long table
Two team members smiling together at an event
Three people smiling together at a table during a group activity
Purpose & direction

What we are here to do

Participant and team member sharing a warm hug
Our mission
01

Create quality home and community care that lifts confidence and makes independent living genuinely possible.

02

Empower people to take control of their own lives, decisions and routines.

03

Support personal growth — and measure ourselves on quality of life, not billable hours.

Our vision
01

Be a constant pillar of support for diverse communities across Melbourne.

02

Spread confidence, so people have full control over how they live.

03

Make dignity and independence the baseline expectation of disability support — not the exception.

What guides us

Seven values,
one standard

Hover or tap a value to see what it actually means on shift — not on a poster.

Quality

Team leaders audit the real thing: is the plan being followed, is the home warm, is the person happy?

Our expertise

Conditions and needs we support every day

If your situation is not listed, call us anyway — complex is where we are most useful.

Complex behavioural concernsAutism Spectrum DisorderIntellectual disabilityAcquired Brain InjuryCerebral PalsyDown Syndrome
SchizophreniaMental healthParkinson's DiseaseHuntington's DiseaseFragile X SyndromePhysical disabilitiesEpilepsy & seizure support

Let's find the right
support together

Tell us about your situation and our Melbourne team will walk you through the next steps — within one business day.

Participants focused on a painting activity at a table
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About us

We are the
people who
turn up

A registered NDIS provider specialising in Supported Independent Living and Out-of-Home Care across Melbourne — built by support workers who were tired of watching people fall through the gaps.

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Our story

Started on the floor, not in a boardroom

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My Support and Care began with a handful of support workers who kept meeting the same participants — people whose plans looked fine on paper but whose lives were being organised around rosters, not routines. Staff changed weekly. Nobody knew their name.

So we built the opposite kind of provider: small matched teams, team leaders who are accountable, careful planning where it matters, and honest communication with families even when the news is hard. We specialise in the supports that are genuinely difficult — complex and high-intensity care, forensic pathways, hospital discharge, behaviours of concern — because that is where good practice makes the biggest difference to someone's day.

If a support plan does not survive a bad Tuesday, it is not a plan. It is paperwork.

— How we think about care

Today we support participants right across greater Melbourne with a trained, screened team. We are still deliberately close to the work — our founders still do shifts, still answer the phone, still sit in the review meetings. That is not a marketing line, it is how we keep quality honest.

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Purpose & direction

What we are here to do

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What guides us

Seven values,
one standard

Hover or tap a value to see what it actually means on shift — not on a poster.

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Our expertise

Conditions and needs we support every day

If your situation is not listed, call us anyway — complex is where we are most useful.

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Let's find the right
support together

Tell us about your situation and our Melbourne team will walk you through the next steps — within one business day.