One form.
One business day. A real answer.
For participants, families, support coordinators, hospitals and justice teams. Tell us what is happening — we will tell you honestly what we can staff and when.
Start wherever you are
You do not need a plan, a diagnosis list or a budget breakdown to start. Answer what you can — we will chase the rest with you.
Who are you?
So we ask you the right questions — and only those.
What happens next, in order
We read it properly
Our intake team reads the referral properly, including the risk profile and support needs.
We call you
A straight answer on capacity, likely ratios, vacancies and timing. If we are not right, we say so.
Meet and assess
A no-obligation meeting, home visit or hospital visit to assess needs and compatibility.
Plan and start
Supports set out in writing, matched staff introduced, then reviews at 30 and 90 days.
What to send, depending on who you are
Participants & self-managers
No paperwork neededYou do not need to know your budgets or use the right jargon. Tell us what is hard right now and what you want to be different.
Families & carers
We include youWe will keep you in the loop with honest communication — including when the news is difficult — with the participant’s consent.
Support coordinators
Answers in one business daySend the plan and the risk profile. You will get a real answer on capacity, ratios and timing — not a form letter three weeks later.
Hospitals & justice teams
Discharge in daysWe mobilise staffing, housing and approvals quickly so beds are not blocked and court timelines are met.
Reach a real person, not a queue
Before you
send it
No. We can talk to you before your plan is approved, and help you understand what to ask for at your planning meeting.
Yes — families, carers, coordinators, health teams and agencies all refer to us. We will need the participant’s consent before support starts.
Within one business day. For urgent hospital discharge or crisis placements, call us and say it is urgent — we will triage immediately.
We will tell you quickly and, where we can, point you to a provider who can help. We would rather decline than take on support we cannot deliver well.