Supported Independent Living and complex care in Melbourne — built around your routines, your people and the things you actually want to do.
Three sentences we hold ourselves to. Every plan starts with what you want your week to look like — the support is built to fit around it.
We started My Support and Care because too many people were being handed a roster instead of a relationship. So we built the opposite: small, matched teams who know your coffee order, your triggers, your Saturday plans — and stay.
Your own home, your own rules — with support day and night.
Learn more→ 02High-intensity support from staff trained for it, day and night.
Learn more→ 03Get out, connect and build a life beyond the front door.
Learn more→ 04Personal care, domestic tasks and the everyday admin of life.
Learn more→ 05Specialist support for participants on justice pathways.
Learn more→ 06Furnished, supported housing between longer-term options.
Learn more→ 07Dignified support with hygiene, dressing and mobility — at your pace.
Learn more→Tracheostomy, PEG, epilepsy, behaviours of concern, forensic and hospital-discharge pathways — properly staffed, with senior support on call 24/7. Tap a point to see how it works.
For 24/7 complex care participants, all of this is part of the support — no establishment fees, no surprises.
Three levels of escalation, answered by people who know the participant.
Roster of care, end-of-year reports and SIL submissions prepared for you.
2:1, 1:1 or 1:2 — adjusted as funding and needs change.
Oversight, records and review built into every shift.
Getting there is part of the support, not an extra.
Personalised plans, groceries handled, dietary needs respected.
Wrap-around reviews with your allied health team in the room.
One accountable person overseeing the whole program.
Comprehensive notes and data to the care team — full transparency.
Trained for complex needs and matched on personality, not availability.
Supporting someone means earning their trust — and the trust of the people around them. Here's what participants, families and support coordinators have shared about their experience with My Support and Care.
“Excellent support and care. Very caring, reliable, professional, and respectful. Highly recommend their services!”
“Excellent disability support service with caring, respectful, and professional staff who genuinely put clients’ needs first. Highly recommended for their reliable, compassionate, and person-centred care in Melbourne.”
“My Support and Care is a genuinely caring and professional organisation. They treat people with respect, patience and understanding, while always focusing on their individual needs. The team is friendly, supportive and committed to providing quality care.”
“This video is fantastic, it warmed my heart. It captured Glenn’s personality and the things he enjoys doing.”
“Very supportive peoples there, thanks to you guyss!!”
“It is a good care team and fun”
“This is the best company I’ve ever been to there boss is the best”
“Really good workers”
“Very helpful. Thank you”
“Excellent support and care. Very caring, reliable, professional, and respectful. Highly recommend their services!”
“Excellent disability support service with caring, respectful, and professional staff who genuinely put clients’ needs first. Highly recommended for their reliable, compassionate, and person-centred care in Melbourne.”
“My Support and Care is a genuinely caring and professional organisation. They treat people with respect, patience and understanding, while always focusing on their individual needs. The team is friendly, supportive and committed to providing quality care.”
“This video is fantastic, it warmed my heart. It captured Glenn’s personality and the things he enjoys doing.”
“Very supportive peoples there, thanks to you guyss!!”
“It is a good care team and fun”
“This is the best company I’ve ever been to there boss is the best”
“Really good workers”
“Very helpful. Thank you”
Trust is not something we ask for. It is something we earn through every shift, conversation and follow-up.
Any NDIS participant across greater Melbourne — including people with high, complex and 24/7 support needs that other providers decline.
Supported Independent Living, complex and high-intensity care, forensic care, Medium Term Accommodation, assistance with daily life, personal care and drop-in community supports.
We respond within one business day. For hospital discharge and urgent placements we can usually mobilise staffing and housing within days.
Yes. NDIS screening, police and Working with Children checks, First Aid and CPR, manual handling, plus training in crisis management and behaviours of concern.
John's story
Filmed with consent
Hear directly from participants and families about their experience with My Support and Care — in their own words.
Watch their stories →Participants, families, support coordinators and hospital teams — send us the details and our Melbourne team responds within one business day.
Supported Independent Living and complex care in Melbourne — built around your routines, your people and the things you actually want to do.
Three sentences we hold ourselves to. Every plan starts with what you want your week to look like — the support is built to fit around it.
We started My Support and Care because too many people were being handed a roster instead of a relationship. So we built the opposite: small, matched teams who know your coffee order, your triggers, your Saturday plans — and stay.
Tracheostomy, PEG, epilepsy, behaviours of concern, forensic and hospital-discharge pathways — properly staffed, with senior support on call 24/7. Tap a point to see how it works.
For 24/7 complex care participants, all of this is part of the support — no establishment fees, no surprises.
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Supporting someone means earning their trust — and the trust of the people around them. Here's what participants, families and support coordinators have shared about their experience with My Support and Care.
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Trust is not something we ask for. It is something we earn through every shift, conversation and follow-up.
{{ f.a }}
John's story
Filmed with consent
Hear directly from participants and families about their experience with My Support and Care — in their own words.
Watch their stories →Participants, families, support coordinators and hospital teams — send us the details and our Melbourne team responds within one business day.
